Shipping Policy

Effective Date: December 18, 2025

At Oura Oud, we are committed to delivering your luxury fragrances with care and efficiency. This Shipping Policy outlines our delivery process, timelines, and related information.

1. DELIVERY AREAS
We currently ship across: - Saudi Arabia - United Arab Emirates (UAE) - Dubai We are continuously expanding our delivery network to reach more regions in the GCC.

2. PROCESSING TIME
All orders are processed within 1–2 business days. Once your order is confirmed and shipped, you will receive a tracking number to monitor its progress.

3. SHIPPING METHODS & TIMEFRAMES
Region | Estimated Delivery Time | Shipping Method
- Saudi Arabia | 2–4 business days | Standard Courier
- UAE & Dubai | 1–3 business days | Express Courier
Please note: Delivery times may vary during peak seasons or public holidays.

4. SHIPPING COSTS
- Free shipping on all orders.

5. ORDER TRACKING
You will receive a tracking number via email once your order is shipped. You can track your package on the courier’s website to know the delivery status in real-time.

6. PACKAGING
All Oura Oud perfumes are carefully packaged to ensure they reach you in perfect condition. Our luxury packaging reflects the premium quality of the fragrances inside.

7. LOST OR DAMAGED SHIPMENTS
In the unlikely event of a lost or damaged shipment: - Contact our customer support immediately at support@ouraoud.com - We will assist with replacement or reshipment based on availability

8. INTERNATIONAL SHIPPING
Currently, Oura Oud only ships within the GCC region. International shipping options will be available soon.

9. CONTACT US
For any questions regarding your shipment or delivery, please contact us: Email: support@ouraoud.com