Return and Exchange

Effective Date: December 18, 2025

At Oura Oud, we are committed to ensuring your satisfaction with every fragrance purchase. This Returns & Exchange Policy explains our guidelines for returns, exchanges, and refunds.

1. ELIGIBILITY FOR RETURNS & EXCHANGES
- Products must be returned or exchanged within 14 days of delivery. - Perfumes must be unused, unopened, and in original packaging. - Damaged or defective products are eligible for full replacement or refund.

2. HOW TO REQUEST A RETURN OR EXCHANGE
- Contact our customer support at support@ouraoud.com. - Provide your order number, product details, and reason for return/exchange. - Our team will guide you through the return or exchange process.

3. RETURN & EXCHANGE SHIPPING
- Customers are responsible for return shipping costs, except in cases of damaged or defective items. - We recommend using a trackable shipping method to ensure the safe return of products. - Once we receive and inspect your return, we will process your exchange or refund promptly.

4. REFUNDS
- Refunds will be issued using the original payment method. - Refund processing may take 5–7 business days after we receive and inspect the returned product.

5. DAMAGED OR DEFECTIVE PRODUCTS
- If you receive a damaged or defective product: - Contact us immediately at support@ouraoud.com with photos of the damage. - We will arrange for a replacement or full refund at no additional cost.

6. FINAL SALE ITEMS
- Certain limited edition or promotional fragrances may be marked as final sale and are non-returnable. - Such items will be clearly indicated at the time of purchase.

7. CONTACT US
For any questions regarding returns or exchanges, please contact us: Email: support@ouraoud.com